IDERA Helps PointClickCare Improve KPI with SQL Diagnostic Manager

Overview

PointClickCare offers a portfolio of cloud-based software and services designed from the ground up to help Long-Term Post-Acute Care (LTPAC) providers manage the complex requirements of senior care. Customers credit the company’s solutions with helping them connect and collaborate within their care network, achieve and demonstrate higher quality outcomes, optimize financial performance and simplify their regulatory burden. More than 10,000 skilled nursing facilities, senior living communities and home health agencies use PointClickCare, making it the North American healthcare IT market leader for the senior care industry.

Challenge

With thousands of SQL Server databases within the company’s production environments, the PointClickCare team needed an efficient and reliable way to monitor performance and address issues across all databases. In addition to receiving alerts for individual CPU, memory and disk usage issues, and being able to dig deep into problematic queries, they wanted a solution that would provide a complete picture across all servers and also allow the IT team to look back and review performance levels at particular moments in time.